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Frequently Asked Questions about the technical requirements and issues encountered for accessing myTax Portal.

On this folio:

• General
• Error pages
• Browser Compatibility
• CorpPass Support

Full general

Q1. How exercise I capture a full-page screenshot in Safari on my iPhone/iPad (iOS ix and above)?

For Safari on iPhone/ iPad (iOS 9 to 12):

1. Tap on theon the screen.
2.  Tap on 'Options>':

   

3. Tap on 'PDF', and tap 'Done':

   

4. Tap on 'Salvage to Files':

   

5. Tap on the folder that you wish to store your PDF, and tap 'Save':

   

For Safari on iPhone/ iPad ( iOS nine to 12 ):

1. Tap on theon the screen.
2. Tap on the icon 'Save PDF to iBooks'.
   
3. The PDF will be stored in your local iBooks storage.

Mistake pages

Q2. What should I do if I hit "The page cannot be displayed" error?

Stride 1:
Clear cookies, cache and history by following the appropriate process below for your spider web browser:

Internet Explorer xi

1. Open offset card and search Cyberspace Options
2. Select Internet Options and go to Browsing History and click Delete
3. Leave the checkbox as default and click Delete

Google Chrome

1. Type chrome://settings/clearBrowsingData in the accost bar
2. Select Fourth dimension range to All Time
3. Tick on Browsing History, Cookies and other site data and Cache prototype and Files
4. Click on Articulate Information

Safari

1. Click Safari on the menu bar and select Preference
2. Click Advanced Tab and check Testify Develop menu in bar option to add the carte du jour to Safari past default
3. Click Develop on the carte bar and select Empty Caches

Firefox

1. Type about:preferences#privacy in the address bar
2. Scroll down yous will see a History sub heading click Clear History
3. Select Fourth dimension range to clear to Everything
4. Tick on Browsing & Download History, Cookies, Class & Search History, Active Login, Cookies and Cache
5. Click OK

Microsoft Edge

1. Click the menu at the top-right corner and select Settings
2. Under Clear browsing information, click Cull what to clear
3. Bank check Cached information and files and click Clear

Note: When you articulate your cache and cookies, your previously visited websites will be removed. If you desire to salvage any of these sites for future reference, add them as Bookmarks before clearing cache.

Alternatively, you may utilize Private Browsing mode on your web browser. For Internet Explorer or Mozilla Firefox, printing Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.

Stride 2:
Ensure that your device(s) meet the minimum browser compatibility requirement to admission myTax Portal.

If the problem persists, chat with united states at go.gov.sg/iras-chat or report the incident at go.gov.sg/iras-incident-study.

1. Date and time when y'all encountered problems
2. Browser blazon and version number (e.k. Google Chrome lxx, Microsoft Border 42, Apple Safari xi etc.)
3. Operating system yous are using (eastward.grand. Windows 10, Macintosh Os 10.thirteen High Sierra, iOS11, Android eight etc.)
4. Whether problem encountered while using desktop or mobile eService
5. Description of steps leading to problem faced
6. Error letters or the screenshot of the errors encountered (if any)

Q3: I have encountered "System has encountered some technical problems. You can close your browser and endeavour again afterward. Alternatively, you can try on some other browser using your computer or mobile device." mistake bulletin upon login. What should I do?

Step i:
Close all existing browsers and log in once more on a new window/session.
Alternatively, yous can endeavor on another browser using your figurer or mobile device.

Step 2:
Articulate cookies, cache and history past following the appropriate procedure below for your web browser:

Net Explorer 11

1. Open start carte du jour and search Net Options
2. Select Internet Options and go to Browsing History and click Delete
3. Exit the checkbox every bit default and click Delete

Google Chrome

1. Type chrome://settings/clearBrowsingData in the address bar
2. Select Time range to All Time
3. Tick Browsing History, Cookies and other site data and Cache paradigm and Files
4. Click on Clear Data

Safari

1. Click Safari on the menu bar and select Preference
2. Click Advanced Tab and cheque Show Develop menu in bar pick to add the carte to Safari by default
3. Click Develop on the menu bar and select Empty Caches

Firefox

1. Type about:preferences#privacy in the address bar
2. Scroll down you lot will see a History sub heading click Clear History
3. Select Fourth dimension range to clear to Everything
4. Tick Browsing & Download History, Cookies, Form & Search History, Agile Login, Cookies and Cache
5. Click OK

Microsoft Border

1. Click the menu at the top-right corner and select Settings
2. Under Clear browsing data, click Choose what to clear
3. Check Cached data and files and click Clear

Note: When y'all articulate your cache and cookies, your previously visited websites will be removed. If you want to save any of these sites for future reference, add them as Bookmarks before clearing enshroud.

Alternatively, you may use Private Browsing mode on your web browser. For Internet Explorer or Mozilla Firefox, printing Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.

If the problem persists, chat with us at go.gov.sg/iras-chat or study the incident at become.gov.sg/iras-incident-study.

1. Date and time when you encountered problems
2. Browser type and version number (e.1000. Google Chrome 70, Microsoft Edge 42, Apple Safari 11 etc.)
3. Operating organisation you are using (due east.g. Windows 10, Macintosh Os 10.xiii High Sierra, iOS11, Android 8 etc.)
4. Whether problem encountered while using desktop or mobile eService
5. Description of steps leading to problem faced
6. Error messages or the screenshot of the errors encountered (if any)

Browser Compatibility

Q4. What are the browser compatibility requirements for accessing myTax Portal?

Browser Compatibility

For PCs/ desktops:

Operating System (Os)	Browser Version
Windows 10	Microsoft Edge 96 and above Google Chrome 96 and to a higher place
Windows viii.1	Google Chrome 96 and above
Macintosh Operating Organisation - MacOS 12 (Monterey) - MacOS 11 (Big Sur) - MacOS 10.15 (Catalina)	Safari 14 and 15 Google Chrome 96 and above

For iPhones & iPads:

Operating Arrangement	Browser Version
iOS 15 / iPadOS 15	Google Chrome 96 and above Safari 15
iOS 14 / iPadOS 14	Google Chrome 96 and in a higher place Safari 14

For Android Tablets and Phones:

Operating System (Os)	Browser Version
Android 12	Google Chrome 96 and in a higher place Samsung Internet 16
Android 11	Google Chrome 96 and to a higher place Samsung Internet 16
Android x	Google Chrome 96 and above Samsung Internet 16

CorpPass Support

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Source: https://www.iras.gov.sg/digital-services/others/mytax-portal-technical-faq